Buy New: ColorWare takes a brand new product, applies the coloring process to it, and then sends it to you. Send In: You send a product you already own into ColorWare, ColorWare applies the coloring process, and then sends it back to you. Parts Only: ColorWare applies the coloring process to parts for your product, sends it to you, and then you install the parts on your product.
What products does ColorWare customize at this time?
All products that are currently customized by ColorWare are viewable on our website under the Products tab. If you have a product that is not listed on the site, it may be
able to be prototyped. Additional fees and production time apply for a prototyped product and some products are not eligible for prototyping.
If I want a new color in a year, can I have the color changed?
No. The ColorWare coloring is a one-time permanent process.
Does ColorWare offer any upgrade options after I have purchased and received my product?
ColorWare does not provide any after-purchase upgrade offers at this time. All available upgrades are offered when the unit is originally ordered. Any software upgrades that
later become available for a computer can be handled through the software manufacturer.
Does the X2 coating go over the product screen?
No. The X2 coating is only applied to painted parts of the product.
Can I get only the X2 coating on my product? If I have the front of an iPod colored can I get the X2 coating on the chrome back?
The X2 coating is the final stage of the coloring process and is not available on its own. In order to have the X2 coating on any part of your product it does need to be colored.
Can you just send me a colored case for my computer/mp3 player/phone?
We do not sell colored cases for any product. Our coloring process applies the new color directly to the existing case of your product. However, there are some products we offer our
parts only service on. For these product we send you the painted parts and you install them on the product.
What explains the price difference between buying a new product and sending in mine?
The biggest factor in the price differences are the warranties offered with each option. All new purchases from our site carry a one year parts and labor warranty that stands
in place of the original manufacturer warranty. For colorizations, where you send your product to us, we include thirty days of parts coverage and one year of free labor.
Please take note that the colorization process will likely void the original manufacturer warranty.
Do I have to send in my product or do you send me the pieces/skin to put on my product?
If you choose the Send In Mine service you do need to send your product to our facility. We apply the new color directly to the existing case of that product.
Does the coloring process affect any existing warranty I may have on my product?
As far as we understand other companies’ policies our color customization typically voids the original manufacturer’s warranty. If you purchase a new product from ColorWare we
do include a 1 year parts and labor warranty that covers the coloring and hardware of the product. With a new product you also have the choice to upgrade to a two year warranty.
If you choose to send in a product under the Send In Mine service ColorWare includes a 30 day parts and 1 year labor warranty covering the coloring and hardware of that product.
There are no warranty upgrades available with the Send in Mine service.
Can I send only the parts of my phone/computer/console/mp3 player?
No, at this time we only allow customers to send in fully functioning units that are in good condition.
What are my payment options?
We accept major credit cards; Visa, MasterCard, American Express, and Discover. We also accpet PayPal (see below), Bank Transfers (see below), and Cashier’s Checks.
Does ColorWare Inc. offer payment plans?
Unfortunately, at this time payment plans are not available.
When will my order be processed?
All domestic orders are processed within one business day of being place unless there are complications with the order, in which case the customer will be contacted by our sales
department. Orders are processed Mon-Fri 8a.m. to 4p.m. CST. Orders will not be processed on the weekends or on these holidays: New Years Day, Memorial Day, Independence Day,
Labor Day, Thanksgiving, and Christmas.
Are International orders delayed?
Sometimes they are. If your billing address can be verified within one business day the order will not be delayed. However, it does often take approximately one week to verify the
billing address on your credit card or we may need a bank transfer which can take up to a week to be completed. We only begin production once we have received payment, so if payment
is delayed the order will also be delayed.
Are there any fees to cancel an order?
Customers have 24 hours to cancel an order containing new products otherwise are subject to a restocking fee of at least 15%.
Can I ship to an alternate shipping address?
Within limits, yes. If you are paying with a credit card the alternate shipping address must be on file with your card issuing bank so that we can verify it. Many card issuing banks
allow an alternate shipping address on file or added to a “Notes” or “Comments” section. If your card issuing bank does not allow you to add an alternate shipping address on file this
option is not available to you when using that credit card. If you pay with a bank transfer or cashier’s check you can ship to an alternate shipping address provided that the address
is in any of the countries to which we ship. For that list please click here. Alternate shipping addresses are not allowed
for payment with PayPal or international credit cards.
Does ColorWare ship products internationally?
Yes, ColorWare does ship internationally on a limited basis. To view a list of countries to which we ship please click here.
Most of the new products listed on our website are eligible for international shipping. However, the iPhone is not; it is limited to U.S. addresses only.
Yes, all international orders are subject to the duties and taxes of their country. Duties and taxes are calculated and charged when the product enters your country and are not included
in any pricing information from ColorWare.
Do I have to pay sales tax?
ColorWare only charges U.S. sales tax for orders shipped to Minnesota.
How do I track my order?
When your order ships, ColorWare will email you the FedEx tracking number and post it in My Account. For status updates contact ColorWare directly
by calling 888-452-6567 (international 1-507-474-6567), or emailing sales@colorwarecustom.com.
I’ve already placed an order and I now want to upgrade my shipping. How do I do this?
Shipping upgrades are possible up until the day the product leaves our facility. To upgrade your shipping you need to contact us directly at 888-452-6567 or by emailling
sales@colorwarecustom.com.
FedEx attempted to delivery to my address but no one was there to sign for it. What happens now?
FedEx will make three delivery attempts. If no one will be available at the delivery address during that time please contact ColorWare. We can request that FedEx hold it at the local
FedEx facility for you to pick up. If your package should be returned to us by FedEx because they were not able to deliver within the three attempts you would have to pay shipping
charges again to have it resent.
What happens if FedEx loses my package?
ColorWare fully ensures every package we ship out. If your package does not arrive when the FedEx website indicates it should please contact ColorWare. We will contact FedEx to determine
if there is a delay with the package or if we need to process a lost package claim. In the event of a lost package ColorWare will replace the lost product.
How long is my RMA number valid?
An RMA number is valid for 30 days after it has been issued. If your product is not postmarked within 30 days your RMA request will be removed from our system and you will have to contact
us for a new RMA number. If we receive a unit with an expired RMA number it will be shipped back to the customer without being serviced.
How long will the RMA/repair process take?
The time required will vary depending on diagnostic time and complexity of repairs. We strive to complete most repairs within 7-10 business days after receiving the defective product.
However, repairs may take longer than 10 days if the required replacement parts are backordered from their manufacturer or if the product line has been discontinued.
What are the recommended shipping and packing options when returning a product for repairs?
ColorWare Inc. recommends FedEx for your shipping but we will accept packages from any shipping service. If possible please re-box your RMA product in its original packaging and make sure
it is tightly packed in its shipping box. ColorWare Inc. is not responsible for any damages caused by the shipping process so take care to properly and securely pack your product.
ColorWare Inc. does not normally cover the return shipping costs for RMA items with one exception. If your product is found to have a defect or otherwise faulty within the first seven
days after receipt we will cover the costs to ship your product back to us via FedEx Saver only.
Does my warranty period start over after my product has been repaired?
No, the standard warranty for a ColorWare Inc product is 1 year from the shipping invoice with no extensions.
I did not choose an extended warranty with my original order, can I purchase one later?
You have thirty days from the time your product is shipped from our facility to contact the sales department and purchase the two year extended warranty.
Will the repairs cost me anything?
The standard ColorWare product warranty covers all costs for regular hardware failure within the warranty period dictated in your original purchase order. Accidental damages are not
covered and any parts related to accidental damage repairs will be at cost to the customer. Examples of damages NOT covered by our warranty service: Physical damage to the LCD, Deep
scratches/gouges in the paint, Spill damage, Paint/X2 coating damage caused by adhesives, Internal damages caused by dropping of unit or other obvious external damages, Damages to the
paint and/or X2 coating caused by a tight fitting or hard case, or operational failure of any expansion plugs/slots caused by customer abuse. If any ColorWare customized product is sent
in for an RMA and is still under warranty it will be inspected by our technicians. Should any of the above damages be discovered by our technicians your product will be treated as an out
of warranty product with the appropriate labor and parts fees applied.
How is my RMA product shipped back to me after repairs?
By default all return shipping will be via FedEx Saver. If you need to receive your product back sooner we do offer other discounted shipping options upgrades. For information on these
shipping options, contact the support representative handling your RMA.
I dropped/struck/or otherwise damaged my product in such a way that the paint has become chipped or scratched, will ColorWare Inc repaint it for me?
ColorWare Inc. is not responsible for accidental damaged to the paint or X2 coating on any of our products. However, it may be possible to have your product repainted providing the case
design allows for repainting and you pay any associated fees, such as paint shop costs or purchase of new parts/panels.
Do I need to back up my music/movies/photos/data when I send my product to ColorWare for repair?
We highly recommend that you back up any important data before sending your unit in for repairs. In events requiring part replacement for personal handheld devices data may be erased
when the product is restored. ColorWare Inc. is not responsible for any information lost during the repair process.
What kind of case can I use for my painted mp3 player or laptop?
We recommend the use of soft cases with our products such as mp3 “socks” for handheld players. However, any case used in conjunction with a ColorWare Inc. customized product is utilized
at your own risk and ColorWare does not assume responsibility for any damages caused by your choice of casing.
When sending my product for repair will it be repaired or replaced?
We may replace a broken part if necessary or repair them according to the problem. We will not replace the entire unit unless the costs to repair it exceed the cost of a whole new product.
Will ColorWare send me a box to ship my product in if I ordered the Send In Mine service?
ColorWare does not send out shipping boxes for colorization orders. You are responsible for shipping the product to us using any shipping company you choose. Please take care to properly
pack your product and we recommend the addition of shipping insurance as ColorWare is not responsible for any damages that may be caused by the shipping carrier.
What address do I send my product to?
All shipping instructions including the address are included on the Order Sheet which is found here. The Order Sheet with your
signature and order number will need to accompany your product to our facility.
What do I need to send in when I order the Send In Mine service?
You will need to send in your product, any applicable cables, power adapters and/or passwords that may be required to test the operational capacity of your product, and the Order Sheet with
your signature and Order Number. It is not necessary to send in your SIM card if you are sending a phone.
My product has some scuffs and scratches on it. If I send it in for the Send In Mine service, will ColorWare fix those?
Our coloring process does fill in and eliminate 99% of minor surface damage. However, ColorWare does not provide a repair service for scratches, dents, or chips to the original product.
How do I track my order before it ships?
While your product is in production, you can log in to My Account for updates, contact ColorWare directly by calling 888-452-6567 (international 1-507-474-6567), or emailing
sales@colorwarecustom.com. You can also request production status through the Live Rep forum. Please be sure to include your order number in
any status request.
Do you color any accessories for the Xbox360/Playstation 3/Wii?
No. We color only the console and the standard controllers for any of the gaming consoles as indicated in the Design Studio. We do not color any additional accessory items.
Can I send only the parts of my phone/computer/console/mp3 player?
No, at this time we only allow customers to send in fully functioning units that are in good condition.
